This Privacy Policy describes how eco-skincare.co.uk (the “website” or “site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site. We respect personal privacy and are registered with the Information Commissioners Office in the UK.

This privacy policy applies between you, the User of this Website, and Eco Skincare, the owner and provider of this Website. Eco Skincare takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Collecting personal information

When you visit the website, we collect certain information about your device, your interaction with the website and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

When we collect your data

When we collect your data:

  • When you create an account 
  • When you visit our website and use your account to place an order
  • When you contact us through the contact us section
  • When you enter competitions 
  • When you sign up to our newsletter
  • When you review our products & services
  • When you leave a comment
  • When you’ve given a third party permission to share the information they hold about you with us

What personal data we collect and why we collect it

Eco Skincare Ltd is the Personal Data Controller of the data you provide to us. We only collect the following, basic personal data about you which does not include any special type of information.

  • Your name
  • Your billing address
  • Your shipping address
  • Your telephone number
  • Your email address
  • Your order history
  • Device information, such as the version of web browser, IP address, time zone, cookie information, which products and pages you view, search terms, and how you interact with the site.
  • Information regarding how you got to our website if you came through a 3rd party
  • Your social media name if you chose to contact us via a social media platform

We automatically collect device information when you access our website using cookies, log files, web beacons, tags, or pixels.

We are committed to protecting your privacy and only use the information we hold about you in accordance with General Data Protection Regulations.

We collect information about you during the checkout process on our store. Your information is used primarily to process your order.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Provide products or services to you to fulfil our contract and arrange for shipping
  • Send you information about your account and order
  • Provide customer support and respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our shop
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our offerings through surveys and feedback which help us improve our service to you
  • Send you marketing messages, if you choose to receive them
  • Send you communication required by law, for example updates to our privacy policy or important warranty recall information relating to the products we have sold you previously.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Media

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

A cookie is a small file of text which we transfer to your hard drive through your web browser; as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our website to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share information with third parties who help us provide our services and filfil our contracts with you, as described above; for example –

  • We use WooCommerce to power our online shop. You can read more about how WooCommerce uses your personal information here: https://automattic.com/privacy
  • Payment gatweays such as PayPal, Google Pay and Apple Pay
  • If your order is to be delivered to you, we will share your name and address details with our courier company.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

If you request a password reset, your IP address will be included in the reset email.

Your details will be shared with the relevant authorities in any cases of fraud or theft.

How long we retain your data

When you place an order through the website, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the “What rights you have over your data” section below.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

team@eco-skincare.co.uk

You can also write to us at Eco Skincare Ltd, Antrobus House, 18 College Street, Petersfield, GU31 4AD.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent
  • The performance of the contract between you and Eco Skincare Ltd
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

MINORS

The website is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at team@eco-skincare.co.uk to request deletion. You can also contact us in writing at Eco Skincare Ltd, Antrobus House, 18 College Street, Petersfield, GU31 4AD.

behavioural advertising

As described aboive, we use your personal information to provide you with marketing communications we believe may be of interest to you.

For example:

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

You can opt out of targeted advertising by visiting:

how we protect your data

Our website is secured by “https” technology.

We do not store any card details; these are all held and processed by our third party provider, PayPal.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at team@eco-skincare.co.uk or by mail using the details provided below:

Eco Skincare Ltd, Antrobus House, 18 College Street, Petersfield, GU31 4AD, United Kingdom.

COMPLAINTS

If for any reason you feel we have mis-handled your data and are unhappy with any of our responses to your requests, you have the right to complain to the Information Commissioner’s Office (ICO).

You can contact them by telephone on 0303 123 1113 or via their website: www.ico.org.uk/concern or ico.org.uk/make-a-complaint

Last updated: 04/04/2022