Eco Skincare Terms & Conditions

25 June 2022

Hello, and thanks for visiting us!


We want you to be happy with the products and service you receive. Please take a moment to read the Eco Skincare Terms & Conditions below before you make a purchase from our website. If you have any questions please contact us using the information below.

Eco Skincare Ltd, which does business as Eco Skincare, operates and provides services through (the “Site”). We will go by “Eco Skincare”, “we”, or “us” to keep it simple. We know these types of documents can get pretty dense, but we want you to read this, so we’ll do our best to keep it easy to read. We will also refer to the Site and the services available through it as the “Services”.


Before using any of the Services, please read these Terms of Use (these “Terms”), our Privacy Policy, and any other policies and notices on the Site. Collectively, these materials contain terms, rules, and other guidelines related to your use of the Services. As a condition to your access to or use of the Services, you consent to be bound by these Terms so please do not use the Services if you do not agree with all of these Terms. Some parts of the Services may have other terms, guidelines, or rules and if you use those parts, those additional terms will also apply. Your use of the Services and our provision of the Services to you constitutes an agreement between you and Eco Skincare to be bound by each of the terms, guidelines, and rules incorporated into these Terms. Because these Terms are legally binding, we want to make sure you understand them, so if you have any questions, contact us at


Get in touch

Whether you’d like to place an order or want to ask us something, we’re here to help.

Email us at phone us on 07719 747 082 or use our online contact form on the ‘Contact’ page.



We are Eco Skincare Ltd (company registration number 12379707) of Antrobus House, 18 College Street, Petersfield, GU31 4AD.


At Eco Skincare, we pride ourselves on delivering planet-friendly cosmetics to your door and delivering excellent customer service every time. We work hard to answer your calls and queries, lovingly pick and pack your parcels and send them out of the door with the care and attention they’d give to their nearest and dearest. If our service has rocked your world, or if you aren’t 100% happy, contact our team straight away on We aim to provide high quality service and all feedback helps us to improve each time.

We hope your experience on our website is a happy one and we always aim to get your parcels posted out as quickly as humanly possible. You can find out more about our shipping and returns in our ‘Shipping and Returns Policy’.


1. We Reserve the Right to Update and Revise These Terms of Use at Any Time

Things happen quickly, both inside and outside of Eco Skincare, so we will review these Terms & Conditions (“Terms”) from time to time to make sure they accurately reflect developments in current law and our business operations. We reserve the right to update and revise these Terms at any time upon 7 days’ notice. We will provide notice by changing the “Effective Date” at the top of this page so you can tell if these Terms have changed since your last visit. Please review these Terms regularly because 7 days after we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.


2. Eligibility

We only permit individuals who are at least 18 years old and can form legally binding contracts to use the Services. However, even non-adults deserve fantastic skincare. You can use the Services if you are under 18, but only if you are at least 13 years old and only if a parent or legal guardian who is at least 18 years old supervises you. In all cases, the adult will be the user and is responsible for any and all activity, including supervised use of the products. If you are younger than 13 years old, you may not use the Services.

Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these Terms. However, we may refuse to let certain people access or use the Services. We may also change our eligibility criteria.

We offer the Services only for personal, non-commercial use, and not for the use or benefit of any third party (unless you are a parent or legal guardian using the Services for your minor child).


3. Privacy

To find out how we collect and use your information please read our Privacy Policy



4. Orders and contract information

a. Orders. You will need to be over 18 (or over 13 with the supervision of a parent or guardian) to submit an order. To process your order we will need your name, email address, billing address, delivery address (this may be the same as your billing address) and telephone number (in case we need to speak to you about your order). For information about shipping and delivery, check out our Shipping and Returns Policy.

We’re only human and sometimes we make mistakes. If that happens, or if you make a mistake in the order information or the technology fails us, then your order attempt might not be successful. In that case we will do everything we can to resolve this and aim to put that smile firmly back on your face.

b. Communication. Once you have placed an order, you will receive an automatic confirmation e-mail within 24 hours. We will notify you when your order is on its way by email within 24 hours of your order being dispatched. Depending on which delivery option you’ve selected, you will have a rough idea of when to expect the postman! 


Sometimes products have high demand and go out of stock quickly. We will let you know as soon as possible if an item you ordered isn’t in stock after your order has been placed and will agree your preferred course of action. If we are expecting the item in soon then we may send it in a separate parcel after your main order has been despatched.

Once you are ready to check out you will be directed to the shipping confirmation page where you may select the type of delivery and the delivery and/or billing address(es). 

c. Payment Information. After you have made your product selections and provided your shipping information, you will see a prompt for your payment details including your payment card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order you authorise us and our third party payment processors to charge the amount of the order to your selected payment method.

d. Checking Order Status. We know how exciting it can be to get a delivery, so once your parcel is on its way to you we’ll send you an email confirmation with tracking information. Feel free to email us at if you would like to check the status of your order, or if you just want to chat about how excited you are about your new purchase.

e. Changing or Cancelling an Order. We work hard to process orders quickly so that you don’t have to wait. However, this means that although we will try our best to accommodate order modifications we cannot guarantee that it will be possible to accept them.

Orders can be changed at any time prior to your parcel being dispatched; please just drop us an email at or get in touch using our online contact form. You do not need to give a reason for changing your order and additional payment or refund will be processed within 48 hours of the change being requested. The date of the revised order will be taken as the new order date which means the contract will be fulfilled using the new date as the starting point; though we often fulfil orders much sooner.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 14 calendar days. The period of 14 days begins on the day you receive your item(s). You must inform us of your wish to cancel in writing either by letter or email within this period, and must take reasonable care of the item(s) and not open or use them.

Emails should be sent to or letters should be sent to Customer Care, Eco Skincare, Antrobus House, 18 College Street, Petersfield, GU31 4AD. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the email or posted the letter to us. You need to inform us of your decision to cancel before the 14 day cancellation period has expired.

Please return item(s) to us in their original packaging as soon as possible after informing us of your wish to cancel, within 14 calendar days of notice. We cannot be held responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If item(s) are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For further information please refer to our Shipping and Returns Policy.

Full details of your rights under the Distance Selling Regulations can be found from the Citizens’ Advice Bureau.

For more information on how to change or cancel an order, visit the Shipping and Returns Policy or get in touch with us at

f. Risk of Loss. We want to be fair, so the risk of loss on transfers to you when our courier (such as Royal Mail) has confirmed that your parcel has been delivered to the shipping address you provided. Equally, for returns, you retain the risk of loss until either your courier has confirmed the parcel has been delivered to our returns address or we have safely received the parcel; either of these events triggers the loss to be borne by Eco Skincare. For more information please refer to our Shipping and Returns Policy.

g. Returns, Exchanges, and Replacements. For more information about returns and exchanges and replacing your products, check out the Shipping and Returns Policy or get in touch with us directly.

h. Language. Presently, our order process only supports the English language.

i. Legal Contract. Your order is accepted and a contract is formed between Eco Skincare and you only when we dispatch the item(s) you have ordered. A contract is not formed at the point when payment has been taken by Eco Skincare, or at the point when you receive an email confirmation from Eco Skincare. Until the item(s) are dispatched, the order may not be accepted by Eco Skincare or may be cancelled by you.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not knowingly accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.

A person who is not party to the contract shall not have any rights under or in connection with it.


5. Payment information

We gladly accept payments via PayPal, including Visa, Visa Electron, MasterCard, Maestro and American Express. Paypal is a secure method of payment which can be used without a paypal account. Eco Skincare does not store any payment card details.

All items are sold in Pounds Sterling (GBP), though we happily accept credit card payments from all over the world.


6. Complaints

We welcome and learn from feedback, comments and complaints so please email us on – we are more than happy to help. If you prefer, you can write to us at:

Customer Services
Eco Skincare Ltd

Antrobus House

18 College Street


GU31 4AD

If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure. In the instance that the process is exhausted and the complaint is not settled in this way, you can make a request to us for the dispute to be settled by mediation through The Retail Ombudsman or Online Resolution Dispute Platform.  If you make such a request, we will consider whether or not we wish to use The Retail Ombudsman to try to resolve the dispute but we are not obliged by law to do so.  If we agree to submit a dispute to The Retail Ombudsman, we shall notify you and you may (i) complete the online form on the Retail Ombudsman website or (ii) send your complaint using a paper form to The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road, London NW1 3DP. Further information on the Retail Ombudsman can be found here.


7. Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us and we will take legal action where appropriate.


8. Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:  

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for. 
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

9. Prices and VAT

Our prices as stated on our website are in pound sterling (£). Eco Skincare is not VAT registered so you will not be charged VAT on your order. Your order will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Please note that offers are subject to availability and may end before originally advertised.


10. Privacy Policy

Our Privacy Policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement, as set out in our Privacy Policy.

For more details about how we use cookies, please see our Privacy Policy.


11. Promotional Codes

From time-to-time we advertise promo codes for you to enjoy. Sign up to our email newsletter and follow us on social media to find out about these.

To redeem a promo code, you can simply type the code into the promotional code field in the bag or checkout section of the site, click the ‘apply’ button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you forget to enter the promo code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the site.

Codes cannot be applied to any prior online orders or used in conjunction with any other promotional codes. A code’s value is as stated and no transfer, substitution or exchange for cash value for products can be made as part of the offer. Codes cannot be used against the purchase of gift cards. Eco Skincare reserves the right to withdraw or vary any offer at any time. If you purchased an item using a promo code and need a refund we will process the refund at the discounted price you paid. We will not refund delivery fees because the delivery cost has been incurred and the delivery service has been provided.

Unless stated, all Free Delivery promotional codes exclude International Delivery and Next Day UK Delivery.


12. Facebook and Instagram competition rules

Entrants must be 18 or over and reside in the UK, unless stated otherwise.

The prize is subject to availability and we reserve the right to change the prize to an alternative prize of similar value without notice if circumstances beyond our control require it to do so.

No cash alternatives will be offered and prizes are non-transferable. Entry is limited to one per person. No purchase is necessary for entry.

Our competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram.


13. Intellectual Property

Imitation may be the sincerest form of flattery, but that doesn’t mean you can steal our intellectual property! All of the content on, our branded products and social media assets, including the compilation of the website, Services and other materials, are the exclusive property of Eco Skincare Ltd. All trademarks and trade names that appear on the Services and the overall “look and feel” of the Site and the Services are proprietary of Eco Skincare. You may not display, reproduce or otherwise use the content or materials without first receiving written consent from us. Any unauthorized use of any content or materials on the Services is strictly prohibited and violates copyright, trademark, and/or other intellectual property laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.

If you would like to request authorisation to use the materials or content on the Services, please contact us at


14. Right to Use the Services

After all of the restrictions above, we don’t want it to sound like you can’t even use the Services, so we’ll give you permission right here: subject to your complete and ongoing compliance with these Terms, you have the right to access and use the Services solely for your personal, non-commercial use. This right will allow you to use and enjoy the benefit of the Services as we provide them, in the manner we permit through these Terms. We don’t think you would need to do much else.

If you are prohibited under applicable law from using the Services, you may not use them.


15. Restrictions on Your Use of the Services

Just so we’re clear, however, these rights do not allow you to do any of the following:

  • interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services.
  • take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our or our third party providers’ infrastructure.
  • resell or make any commercial use of the Services or any of the Service content.
  • modify, adapt, translate, reverse engineer, decompile, disassemble, or convert into human readable form any of the Service content not intended to be so read, including using or directly viewing the underlying HTML or other code from the Services except as interpreted and displayed in a web browser.
  • copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post, store, or transmit any of the Service content, including any Marks, in any form or by any means, including electronic, mechanical, photocopying, recording or otherwise.
  • use any manual or automated software devices or other processes (including data mining, bots, spiders, automated tools or similar data gathering and extraction methods) to “crawl” or “spider” any page of the Services or to collect any information from the Services or any user of the Services.
  • harvest or scrape any content from the Services, or using other automated or manual means to take our content without our prior consent.
  • bypass, circumvent, or attempt to bypass or circumvent any feature of the Services or any measures we may use to prevent or restrict access to the Services, including other accounts, computer systems or networks connected to the Services.
  • run any form of auto-responder or “spam” on the Services.
  • otherwise take any action in violation of these Terms or our Privacy Policy.


16.  Your Statutory Rights

Nothing in these terms affects your statutory rights.



17.  Governing Law

These terms are governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction.

Selection of Eco Skincare sustainable beauty products on a green background

Thank you for reading the Eco Skincare Terms & Conditions. We hope you enjoy using our website and love the products you buy. If you have any questions relating to these Eco Skincare Terms & Conditions please don’t hesitate to contact us.

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